Terms & Conditions

Last Updated: 29 August 2026

Welcome to Garuda Fireworks.

These Terms & Conditions govern your access to and use of the Garuda Fireworks website and any purchase made through our online store.

By accessing our website, creating an account, or placing an order as a registered member or guest customer, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. ABOUT GARUDA FIREWORKS

Garuda Fireworks operates an online store offering fireworks and related celebration products.

Products displayed on our website are subject to availability. Product descriptions, photographs, specifications, packaging and availability may be changed from time to time without prior notice.

2. CUSTOMER ACCOUNTS & GUEST PURCHASES

Garuda Fireworks allows customers to purchase products through our website either by creating a customer account or, where available, by completing a purchase without registering for an account.

2.1 Registered Members

Customers may create an account with Garuda Fireworks to access account-related features such as:

Faster checkout;
Order history;
Saved customer information;
Address management;
Account management; and
Other features that may be introduced from time to time.

Customers are responsible for keeping their account information accurate and their login credentials confidential.

Customers must notify Garuda Fireworks if they believe their account has been accessed without authorisation.

2.2 Guest Customers

Customers may purchase products without creating a membership account where guest checkout is available.

Guest customers must provide accurate and complete information necessary to process their order, including their name, contact details, delivery address and payment information where required.

A customer does not need to become a registered member merely to place an order unless registration is required for a particular product, promotion, service or applicable legal or regulatory requirement.

2.3 Customer Eligibility

Whether purchasing as a registered member or as a guest, the customer confirms that:

The information provided is accurate and complete;
They are legally permitted to purchase and receive the products ordered;
They will comply with all applicable laws and regulations;
They will use the products only for lawful purposes; and
They will comply with applicable requirements relating to the purchase, possession, transportation, storage and use of fireworks.

Garuda Fireworks reserves the right to refuse, suspend or cancel an order or account where reasonably necessary to comply with applicable laws, regulations, safety requirements or these Terms & Conditions.

3. WEBSITE USE

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities;
Provide false or misleading information;
Attempt to gain unauthorised access to the website or another customer's account;
Interfere with the operation or security of the website;
Upload malicious software or harmful content; or
Use the website in a manner that may damage Garuda Fireworks or its customers.

Garuda Fireworks reserves the right to restrict or terminate access to the website where necessary.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product information displayed on our website is accurate.

However:

Product photographs are for illustration purposes;
Colours may vary depending on your screen;
Packaging may differ from photographs;
Manufacturers may change packaging or specifications;
Product descriptions may occasionally contain errors; and
Product availability may change without prior notice.

The actual product supplied may therefore differ slightly from the photograph shown on the website.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your shopping cart does not necessarily guarantee that the product will remain available until checkout or payment is completed.

Garuda Fireworks reserves the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after an order has been placed, we will contact the customer where reasonably possible and provide an appropriate resolution, which may include cancellation and, where applicable, a refund.

6. PRICES

All prices displayed on our website are stated in Malaysian Ringgit (RM) unless otherwise indicated.

Garuda Fireworks reserves the right to change prices at any time without prior notice.

The applicable product price is generally the price displayed at the time the order is submitted, subject to correction of any pricing or system errors.

If a significant pricing error occurs, Garuda Fireworks reserves the right to cancel the affected order and provide a refund where payment has already been received.

7. PLACING AN ORDER

Customers may place an order through the online checkout system.

Before submitting an order, customers are responsible for checking:

Product name;
Product quantity;
Product price;
Delivery address;
Contact information; and
Other order details.

Once an order has been submitted, the customer may receive an order confirmation.

An order confirmation does not necessarily mean that Garuda Fireworks has finally accepted the order.

Garuda Fireworks reserves the right to accept, reject or cancel an order where reasonably necessary.

8. ORDER ACCEPTANCE

Garuda Fireworks may reject or cancel an order for reasons including:

Product unavailability;
Incorrect product information;
Incorrect pricing;
Payment failure;
Suspicious or potentially fraudulent activity;
Incorrect or incomplete customer information;
Delivery limitations;
Regulatory or legal requirements; or
Other circumstances beyond our reasonable control.

If a paid order is cancelled by Garuda Fireworks, any eligible refund will be processed through the applicable payment method or another agreed method.

9. PAYMENT

Customers must complete payment using the payment methods made available on the website.

An order may only be processed once payment has been successfully received or verified where applicable.

Garuda Fireworks is not responsible for delays or failures caused by:

Banks;
Payment gateways;
Card providers;
Online payment services; or
Other third-party payment providers.

Customers must not use unauthorised payment methods or another person's payment information without permission.

10. DELIVERY

Garuda Fireworks delivers orders only to locations that we are able and permitted to serve.

Customers must provide a complete and accurate:

Name;
Contact number;
Delivery address; and
Other information required for delivery.

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Delivery may be affected by:

Courier delays;
Weather;
Public holidays;
Traffic;
Operational disruptions;
Incorrect customer information;
Safety requirements;
Regulatory requirements; or
Circumstances beyond our reasonable control.

If delivery cannot be completed because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.

11. FIREWORKS SAFETY

Fireworks must be handled responsibly and with appropriate care.

Customers are responsible for reading and following all safety instructions supplied with the product.

Customers should:

Follow the manufacturer's instructions;
Keep fireworks away from children and unauthorised persons;
Keep fireworks away from heat, flames and ignition sources;
Store products in a safe and suitable location;
Never modify, dismantle or tamper with fireworks;
Never attempt to relight a firework that has failed to function;
Use fireworks only where legally permitted; and
Take appropriate precautions when handling or using fireworks.

Never use fireworks while under the influence of alcohol, drugs or any substance that may impair judgement.

Garuda Fireworks strongly recommends that customers follow all applicable safety instructions and requirements.

12. LEGAL COMPLIANCE

Customers are responsible for ensuring that their purchase, possession, storage, transportation and use of fireworks complies with all applicable Malaysian laws, regulations, permits and requirements.

Garuda Fireworks does not encourage or support the unlawful purchase, possession, transportation or use of fireworks.

Garuda Fireworks reserves the right to refuse or cancel an order where we reasonably believe that the transaction may breach applicable laws, regulations or safety requirements.

13. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Once an order has been successfully delivered, the customer is responsible for the safe and lawful handling, storage and use of the products.

Customers must ensure that products are kept away from:

Children;
Unauthorised persons;
Heat sources;
Open flames; and
Other conditions that may create a safety risk.

Customers are responsible for ensuring that products are used only in accordance with applicable laws and safety instructions.

14. ORDER CANCELLATION

Customers who wish to cancel an order should contact Garuda Fireworks as soon as possible.

Cancellation requests are not guaranteed once an order has been:

Confirmed;
Processed;
Packed; or
Dispatched.

Certain products may be subject to additional cancellation restrictions due to their nature, safety requirements or transportation restrictions.

Where cancellation is approved, any applicable refund will be processed in accordance with our refund procedures.

15. RETURNS

Due to the nature of fireworks and safety considerations, returns may be subject to restrictions.

Customers must contact Garuda Fireworks before attempting to return any product.

Do not send fireworks or potentially hazardous products back through an ordinary courier service without receiving instructions from Garuda Fireworks.

Returns may be refused where the product has been:

Used;
Modified;
Damaged after delivery;
Improperly stored; or
Handled contrary to safety instructions.

Nothing in this section is intended to exclude any rights that cannot legally be excluded under applicable law.

16. DAMAGED OR INCORRECT PRODUCTS

Customers should inspect their order as soon as reasonably possible after receiving it.

If you receive:

An incorrect product;
A visibly damaged product;
A missing product; or
Another significant issue with your order,

please contact Garuda Fireworks promptly.

We may request:

Order information;
Photographs;
Delivery information;
Product photographs; or
Other relevant evidence.

We will review the matter and determine the appropriate resolution in accordance with applicable law and our policies.

17. REFUNDS

Where a refund is approved, it will normally be processed through the original payment method or another agreed payment method.

Refund processing times may depend on the relevant bank, payment gateway or financial institution.

Garuda Fireworks is not responsible for delays caused by third-party payment providers after a refund has been initiated.

18. MEMBERSHIP ACCOUNTS

Registered customers may maintain a membership account with Garuda Fireworks.

Garuda Fireworks reserves the right to:

Suspend an account;
Restrict account access;
Cancel an account; or
Refuse account registration

where there is reasonable evidence of fraudulent activity, misuse, violation of these Terms & Conditions or other legitimate reasons.

Guest customers are not required to maintain a membership account unless otherwise specified for a particular product, service or promotion.

19. MEMBER INFORMATION

Registered members are responsible for ensuring that their account information remains accurate and up to date.

Customers should keep their passwords and account credentials confidential.

Garuda Fireworks will not knowingly request your password through an unsolicited communication.

If you believe your account has been compromised, please contact Garuda Fireworks as soon as possible.

20. PROMOTIONS AND DISCOUNTS

Garuda Fireworks may offer promotions, discounts, vouchers or other special offers from time to time.

Each promotion may have its own terms and conditions, including:

Validity period;
Minimum purchase requirements;
Product restrictions;
Quantity restrictions;
Customer eligibility; and
Other applicable conditions.

Promotions cannot be exchanged for cash unless specifically stated otherwise.

Garuda Fireworks reserves the right to modify or withdraw a promotion where reasonably necessary.

21. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, Garuda Fireworks does not guarantee that the website will always be:

Available without interruption;
Completely error-free;
Free from technical problems; or
Available at all times.

The website may occasionally be unavailable due to:

Maintenance;
Technical problems;
Hosting issues;
Security measures;
Updates; or
Circumstances beyond our reasonable control.

22. INTELLECTUAL PROPERTY

All website content, including:

Garuda Fireworks branding;
Logos;
Text;
Photographs;
Graphics;
Designs;
Product descriptions; and
Other materials

is owned by or used by Garuda Fireworks with appropriate rights or permission.

You may not copy, reproduce, modify, distribute or commercially exploit website content without prior written permission.

23. THIRD-PARTY SERVICES

Our website may use third-party services including payment processors, courier companies, hosting providers and other service providers.

Garuda Fireworks is not responsible for interruptions, delays or failures caused by third-party services outside our reasonable control.

Third-party services may have their own terms and privacy policies.

24. PRIVACY

Garuda Fireworks respects the privacy of both registered members and guest customers.

Information collected through our website may be used for purposes including:

Processing orders;
Processing payments;
Arranging deliveries;
Managing customer accounts;
Providing customer support;
Communicating about orders;
Improving our services;
Preventing fraud or misuse; and
Complying with applicable legal and regulatory requirements.

Personal information is handled in accordance with our Privacy Policy.

25. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Garuda Fireworks shall not be responsible for loss, damage, injury or expense resulting from:

Misuse of products;
Failure to follow safety instructions;
Unlawful use or possession;
Improper storage;
Improper transportation;
Modification or tampering;
Use in an unsafe location;
Failure to follow manufacturer instructions; or
Acts or omissions of the customer or another third party.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable Malaysian law.

26. EVENTS BEYOND OUR CONTROL

Garuda Fireworks shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Severe weather;
Floods;
Fire;
Government action;
Regulatory restrictions;
Transportation disruption;
Courier disruption;
Technical failures;
Power outages;
Labour disputes; or
Other circumstances beyond our reasonable control.

27. CHANGES TO THESE TERMS & CONDITIONS

Garuda Fireworks may update these Terms & Conditions from time to time.

Any updated version will be published on this website with a revised "Last Updated" date.

Customers are encouraged to review the Terms & Conditions before placing an order.

Continued use of the website after changes have been published may constitute acceptance of the updated Terms & Conditions to the extent permitted by law.

28. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

29. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute relating to the use of this website, customer account or purchase shall be dealt with in accordance with the applicable laws and jurisdiction of Malaysia.

30. CONTACT US

If you have questions regarding these Terms & Conditions, your account, an order or our products, please contact us.

Garuda Fireworks

WhatsApp: 012-8999372
Location: Malaysia
Website: Garuda Fireworks

CUSTOMER ACKNOWLEDGEMENT

By creating an account, placing an order as a guest, or otherwise using the Garuda Fireworks website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

Garuda Fireworks
Celebrate Responsibly. Celebrate Safely. Celebrate with Garuda.