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Privacy Policy

Last Updated: 29 August 2026

Garuda Fireworks respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By using the Garuda Fireworks website, creating an account, or placing an order as a registered member or guest customer, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect information such as:

Personal Information

  • Full name;

  • Email address;

  • Telephone or mobile number;

  • Billing address;

  • Delivery address;

  • Postcode;

  • City and state;

  • Account login information; and

  • Other information you voluntarily provide to us.

Order Information

When you place an order, we may collect information relating to:

  • Products purchased;

  • Order number;

  • Order date;

  • Delivery information;

  • Payment status;

  • Transaction details; and

  • Customer communications relating to your order.

We do not need to store your full payment card details where payment is processed through a third-party payment provider.

2. REGISTERED MEMBERS

If you create a Garuda Fireworks customer account, we may collect information required to create and manage your account.

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Login credentials;

  • Saved addresses;

  • Order history; and

  • Account preferences.

Your account information allows us to provide features such as account management, order history and a more convenient checkout experience.

You are responsible for keeping your account login information confidential.

3. GUEST CUSTOMERS

You may purchase from Garuda Fireworks as a guest where guest checkout is available.

Guest customers do not need to create a membership account simply to place an order.

However, we may still collect information necessary to:

  • Process your order;

  • Process payment;

  • Arrange delivery;

  • Contact you regarding your order;

  • Provide customer support; and

  • Comply with applicable legal requirements.

Guest orders may not be associated with a permanent customer account.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil orders;

  • Confirm purchases;

  • Process payments;

  • Arrange delivery;

  • Contact you regarding your order;

  • Provide customer service;

  • Manage customer accounts;

  • Maintain order records;

  • Respond to enquiries;

  • Improve our website and services;

  • Prevent fraud and unauthorised activity;

  • Maintain website security; and

  • Comply with applicable laws and regulatory requirements.

We will use personal information only for legitimate purposes connected with our business and the services we provide.

5. COMMUNICATIONS

We may contact you using the information you provide for purposes such as:

  • Order confirmations;

  • Payment updates;

  • Delivery information;

  • Customer service;

  • Important account information;

  • Responses to enquiries; and

  • Other communications necessary to provide our services.

Where permitted and where you have provided the appropriate consent, we may also send information about promotions, products or services.

You may request to stop receiving promotional communications at any time.

6. WHATSAPP COMMUNICATION

Garuda Fireworks may provide WhatsApp as a customer service and communication channel.

If you contact us through WhatsApp, information you provide during the conversation may be used to:

  • Respond to your enquiry;

  • Assist with an order;

  • Provide customer support;

  • Discuss delivery matters; or

  • Handle other customer service requests.

WhatsApp is operated by a third party and its own privacy policies and terms may apply.

Customers should avoid sending unnecessary sensitive or confidential information through WhatsApp.

7. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Depending on the payment method used, the payment provider may collect and process information required to complete the transaction.

Garuda Fireworks generally does not need to store complete payment card information on our website.

Payment providers may have their own privacy policies and security procedures.

8. DELIVERY INFORMATION

To fulfil an order, we may provide necessary customer information to delivery or logistics providers.

This may include:

  • Customer name;

  • Telephone number;

  • Delivery address;

  • Postcode;

  • Order information; and

  • Other information necessary to complete delivery.

This information is provided only as reasonably necessary to fulfil the delivery service.

9. INFORMATION FROM OUR WEBSITE

When you browse our website, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Approximate access time;

  • Referring website; and

  • Technical information relating to website usage.

This information may be used to help us:

  • Maintain website security;

  • Detect suspicious activity;

  • Improve website performance;

  • Understand website usage; and

  • Troubleshoot technical problems.

10. COOKIES

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help a website remember information about your visit.

We may use cookies for purposes including:

  • Keeping products in your shopping cart;

  • Maintaining your session;

  • Remembering certain preferences;

  • Improving website functionality;

  • Analysing website usage; and

  • Improving the customer experience.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

11. HOW WE PROTECT YOUR INFORMATION

Garuda Fireworks takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own account credentials and devices.

12. SHARING YOUR INFORMATION

We may share necessary information with trusted third parties where reasonably required to operate our business and provide services.

These parties may include:

  • Payment providers;

  • Delivery and logistics providers;

  • Website hosting providers;

  • Website service providers;

  • IT and technical support providers;

  • Customer service providers; and

  • Professional advisers where reasonably necessary.

We do not sell your personal information simply for the purpose of selling your information to third parties.

Information may also be disclosed where required or permitted by applicable law.

13. MEMBER ACCOUNT SECURITY

If you have a Garuda Fireworks account, you are responsible for keeping your username, password and other account credentials confidential.

Please notify us promptly if you believe that:

  • Your account has been accessed without permission;

  • Your password has been compromised; or

  • There has been suspicious activity involving your account.

We may take reasonable steps to protect your account and personal information.

14. DATA RETENTION

We may retain personal information for as long as reasonably necessary for purposes including:

  • Providing our services;

  • Maintaining customer and transaction records;

  • Handling disputes;

  • Preventing fraud;

  • Meeting accounting requirements;

  • Meeting legal or regulatory requirements; and

  • Protecting our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.

15. YOUR PRIVACY RIGHTS

Subject to applicable Malaysian law, you may have rights relating to your personal information, which may include the ability to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Ask questions about how your information is used; and

  • Request that certain information be handled in accordance with applicable legal requirements.

Requests may be subject to verification and applicable legal limitations.

16. MARKETING COMMUNICATIONS

Where applicable, Garuda Fireworks may send promotional communications about products, offers or services.

You may choose not to receive promotional communications by following the unsubscribe instructions provided or by contacting us.

Please note that even if you opt out of promotional communications, we may still contact you regarding important matters such as:

  • Orders;

  • Payments;

  • Deliveries;

  • Account security; or

  • Other service-related matters.

17. CHILDREN'S PRIVACY

Our website is not intended for unlawful use by persons who are not legally permitted to purchase or receive our products.

Garuda Fireworks does not knowingly collect personal information from children for the purpose of allowing them to purchase products where such purchase would be unlawful.

Parents or guardians who believe that a child has provided personal information to us may contact us.

18. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services.

These third parties operate independently from Garuda Fireworks and may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services.

Customers should review the relevant third-party privacy policies before providing personal information.

19. INTERNATIONAL DATA TRANSFERS

Some third-party service providers used by Garuda Fireworks may process or store information outside Malaysia.

Where applicable, information may therefore be transferred or processed in another jurisdiction subject to the requirements of applicable law.

20. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal data security incident that requires notification under applicable law, we will take reasonable steps to investigate, contain and address the incident and provide notifications where legally required.

21. CHANGES TO THIS PRIVACY POLICY

Garuda Fireworks may update this Privacy Policy from time to time.

Any updated version will be published on this website with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Garuda Fireworks

WhatsApp: 012-8999372
Location: Malaysia

When contacting us regarding your personal information, please provide sufficient information for us to identify and verify your request.

23. PRIVACY ACKNOWLEDGEMENT

By using the Garuda Fireworks website, creating a customer account, placing an order as a guest, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

GARUDA FIREWORKS

Celebrate Responsibly. Celebrate Safely. Celebrate with Garuda.

Note: This is a professional website-policy draft. Because privacy obligations can depend on how your Malaysian business actually collects, stores and processes customer data, it is advisable to have the final policy reviewed for compliance with applicable Malaysian privacy/data-protection requirements before publishing it.

Garuda Fireworks
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