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Delivery Information

Last Updated: 29 August 2026

Thank you for choosing Garuda Fireworks.

We aim to make your shopping experience simple, clear and reliable. This Delivery Information explains how orders are processed, delivered and received when purchasing from Garuda Fireworks.

1. ORDER PROCESSING

Orders are processed after successful payment and confirmation of the order details.

Orders may be placed by:

  • Registered Garuda Fireworks members; or

  • Guest customers purchasing without creating an account.

Before your order is processed, we may verify the customer's contact details, delivery address and other information where necessary.

Processing times may vary depending on:

  • Product availability;

  • Order volume;

  • Payment verification;

  • Delivery location;

  • Safety or regulatory requirements; and

  • Other operational circumstances.

2. DELIVERY LOCATIONS

Garuda Fireworks currently provides delivery services to selected locations within Malaysia, subject to availability and applicable requirements.

Some locations may have delivery restrictions due to:

  • Courier limitations;

  • Remote or difficult-to-access locations;

  • Product transportation restrictions;

  • Regulatory requirements;

  • Safety considerations; or

  • Other circumstances beyond our reasonable control.

If we are unable to deliver to your selected address, we will contact you where reasonably possible.

3. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information.

Please ensure that you provide:

  • Full name;

  • Valid telephone number;

  • Complete delivery address;

  • Postcode;

  • City; and

  • State.

Garuda Fireworks is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.

4. DELIVERY CHARGES

Delivery charges, where applicable, will be displayed during the checkout process before the order is submitted.

Delivery charges may vary depending on factors such as:

  • Delivery location;

  • Order size;

  • Product type;

  • Delivery method; and

  • Applicable transportation requirements.

Any applicable delivery charges are the responsibility of the customer unless otherwise stated.

5. DELIVERY TIME

Estimated delivery times may vary depending on the destination, courier availability, order processing and other circumstances.

Any delivery timeframe displayed on our website is an estimated timeframe and not a guaranteed delivery date, unless expressly stated otherwise.

Delivery may take longer during:

  • Public holidays;

  • Peak shopping periods;

  • Bad weather;

  • Courier disruptions;

  • Traffic or transportation delays;

  • Operational disruptions; or

  • Other circumstances beyond our reasonable control.

6. FIREWORKS DELIVERY

Due to the nature of fireworks, certain products may be subject to specific transportation, handling and delivery requirements.

Garuda Fireworks may restrict or refuse delivery of certain products to certain locations where required for safety, legal, regulatory or transportation reasons.

We reserve the right to cancel or modify an order if we determine that the requested delivery method or destination is unsuitable or not permitted.

7. RECEIVING YOUR ORDER

Customers should check their order as soon as reasonably possible after delivery.

Please verify:

  • The number of packages received;

  • Product quantities;

  • Product names; and

  • Any visible signs of damage.

If there is an issue with your order, please contact Garuda Fireworks as soon as possible.

We may request photographs, order details or other information to investigate the matter.

8. DAMAGED PACKAGES

If your package appears visibly damaged when delivered, please take photographs of the package and contact Garuda Fireworks promptly.

Do not use or attempt to modify a product that appears damaged.

Our team will assess the situation and advise you on the appropriate next step.

9. MISSED DELIVERY

If a delivery attempt is unsuccessful because the customer is unavailable, the delivery may be rescheduled according to the applicable courier's procedures.

Additional delivery charges may apply where a second delivery attempt is required because of:

  • Incorrect address;

  • Incorrect telephone number;

  • Customer unavailable;

  • Customer refusal to receive the order; or

  • Other circumstances caused by the customer.

10. CHANGE OF DELIVERY ADDRESS

Customers should contact Garuda Fireworks as soon as possible if they need to change their delivery address.

Address changes cannot be guaranteed after an order has been processed, packed or dispatched.

If an address change results in additional delivery costs, those costs may be payable by the customer.

11. DELIVERY TO THIRD PARTIES

Where permitted, customers may request delivery to another person or location.

The customer is responsible for ensuring that the recipient is legally permitted to receive the products and that the delivery information provided is accurate.

Garuda Fireworks may require verification before releasing an order.

12. DELIVERY TO APARTMENTS, CONDOMINIUMS AND COMMERCIAL BUILDINGS

For deliveries to apartments, condominiums, offices, shops or other buildings, customers should provide any relevant information required for delivery, such as:

  • Building name;

  • Unit number;

  • Floor;

  • Reception information; and

  • Access instructions.

Customers are responsible for ensuring that the recipient can receive the order.

Delivery may be affected by building management rules or access restrictions.

13. ORDER TRACKING

Where tracking information is provided by the delivery service, customers may use the tracking information supplied by Garuda Fireworks to check the progress of their delivery.

Tracking information is provided by the relevant courier and may not update immediately.

Garuda Fireworks is not responsible for delays in third-party tracking updates.

14. DELIVERY DELAYS

Although we make reasonable efforts to ensure timely delivery, Garuda Fireworks cannot guarantee that every order will arrive within a specific timeframe.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier delays;

  • Severe weather;

  • Floods;

  • Traffic disruptions;

  • Public holidays;

  • Government restrictions;

  • Regulatory requirements;

  • Transportation problems;

  • Technical problems; or

  • Other unforeseen circumstances.

15. UNDELIVERABLE ORDERS

An order may be considered undeliverable if:

  • The address is incorrect;

  • The address is incomplete;

  • The recipient cannot be contacted;

  • The delivery location is inaccessible;

  • Delivery is not permitted to the location;

  • The customer refuses delivery; or

  • Other circumstances prevent successful delivery.

If an order is returned to Garuda Fireworks, we will contact the customer where reasonably possible to determine the next step.

Additional delivery or handling charges may apply.

16. DELIVERY CONFIRMATION

An order may be considered delivered when the courier or delivery service confirms successful delivery to the address or recipient provided with the order.

Customers should ensure that their delivery details are accurate and that someone authorised to receive the order is available where necessary.

17. SAFETY AFTER DELIVERY

Once the products have been successfully delivered, the customer is responsible for ensuring that the products are stored and handled safely.

Fireworks should be:

  • Kept away from children;

  • Kept away from heat and ignition sources;

  • Stored in an appropriate and safe location;

  • Kept away from unauthorised persons; and

  • Handled according to the manufacturer's instructions.

Customers must comply with all applicable laws and safety requirements concerning the possession, storage, transportation and use of fireworks.

18. MEMBER AND GUEST CUSTOMERS

Our delivery service applies to both:

Registered Members

Customers who have created a Garuda Fireworks account and place orders while logged in.

Guest Customers

Customers who place an order without creating or using a membership account.

Delivery procedures, charges and applicable requirements may be the same for members and guest customers unless a specific promotion or offer states otherwise.

19. CONTACT US REGARDING DELIVERY

If you have questions about your delivery or order, please contact Garuda Fireworks.

Garuda Fireworks

WhatsApp: 012-8999372

Location: Malaysia

Please have your order number available when contacting us so that we can assist you more efficiently.

20. CHANGES TO DELIVERY INFORMATION

Garuda Fireworks may update this Delivery Information from time to time.

Any changes will be published on this website with an updated "Last Updated" date.

Customers are encouraged to review this page before placing an order.

IMPORTANT NOTICE

Delivery of fireworks may be subject to specific Malaysian laws, regulations, transportation requirements and safety restrictions. Garuda Fireworks reserves the right to restrict, refuse or cancel delivery where necessary to comply with applicable requirements.

Garuda Fireworks
Celebrate Responsibly. Celebrate Safely. Celebrate with Garuda.

Garuda Fireworks
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